Frequently Asked Questions
Creating an account on the MUMIT website allows you to track the status of your orders, view the history of your online purchases, update your information, as well as keep up to date with all the news from the MUMIT universe through our newsletter.
I have lost my account password, how can I reset it?
If you have forgotten your password to log in to your MUMIT account, we recommend that you click on the “Reset your Password” field and enter the email address associated with the account you originally logged in with. You will then receive an automatic email with the instructions you must follow to reset your password.
In which countries can I buy MUMIT jewelry?
We ship to all of Spain (including the Canary Islands, Ceuta and Melilla), all of Europe, the United States, Canada, Chile and Mexico.
What is the warranty on MUMIT jewelry?
Each MUMIT jewel has been manufactured following the highest quality standards on the market.
The gold used in the manufacture of MUMIT jewellery is 750 thousandths of a fine gold (18 carats). MUMIT buys the diamonds directly from the place of origin. All MUMIT diamonds are sold with their corresponding certificate issued by our gemologist and also a GIA certificate for high carat pieces. All MUMIT diamonds comply with the conditions of the “Kimberley Treaty” (certification system for the international trade of diamonds not originating in countries in conflict).
All Mumit jewellery has a two-year guarantee from the date of purchase, covering any defect attributable to manufacturing errors, and excluding any problems due to misuse of the jewellery. In the event that the jewellery suffers a problem that is not a manufacturing error, our technicians will be responsible for issuing an assessment of the cause of the problem.
Additionally, all jewelry is delivered with a certificate of authenticity.
Can I choose the gift wrapping option?
Yes, all our products are delivered in a chocolate box or velvet box packaging to the address you specify. In addition, as a complement, all our orders include the possibility of personalizing a message that we will send as part of the MUMIT box that protects the pieces. To request it, please indicate it properly in the field provided for this purpose during the purchase process.
Can I modify/cancel my order once it has been placed or any information related to it?
Orders are prepared within 24 hours of being placed, except in the case of special or personalized products. After 24 hours of placing the order, the exchange is not guaranteed.
However, you can contact our customer service team through our Whatsapp (+34 604 05 05 05) or by sending an email to hello@mumit.com , we will do our best to respond to your request as quickly as possible.
How long does it take for my order to arrive?
At MUMIT.com you will find two types of orders, custom orders and standard orders. For each product you can check the time it will take to receive it.
All items that include some degree of customization are delivered between 10 and 15 business days from the time of purchase at least, although this period may be extended depending on the type of item, time of year and store stock.
During periods of special activity such as Mother's Day, Black Friday, Christmas or Valentine's Day, special orders are often slightly delayed. We recommend purchasing orders with some degree of customization in advance so that they are delivered in the expected time.
In the event that your order suffers a delay longer than stipulated, you can contact our customer service team through our Whatsapp (+34 604 002 121) or by sending an email to hello@mumit.com , we will do our best to respond to your request as quickly as possible.
What is a customized product?
There are various types of customized products on MUMIT.com
- Earrings or piercings modified to a screw-on stud or tragus.
- Rings that are not standard sizes, that is, they are NOT sizes 12, 14 and 16.
- The complete My MUMIT collection of customizable initials and jewelry.
- Jewelry that includes engravings, letters or names.
- Any other customization element that is not included in the standard website offering.
Do you make special orders for jewelry that is not in your catalog?
If you want to make a jewel that is not in our catalogue, we make it possible. The procedure begins by contacting our customer service department via email ( hola@mumit.com ) or WhatsApp (+34 604 05 05 05) sending an image and the details of the jewel you want.
The request is evaluated by the design team and the product team, who will make an offer for the price of the jewel. Both the period of time required to receive the response from all the departments involved and the time taken to make the jewel depend on the time of year and the company's schedule.
How can I find out my ring size?
If you are having trouble checking your ring size we offer a size guide where you will find instructions to find your perfect size.
You can also contact our customer service department via email ( hola@mumit.com ) or WhatsApp (+34 604 05 05 05) for assistance in choosing the size.
If once you receive the ring it does not fit as expected, you have nothing to worry about.
Can a ring size adjustment be made after receiving the order?
Of course, we fully understand how difficult it can be to choose the perfect ring size, which is why we offer every possible facility to make this process simple.
The first step you need to take is to contact our customer service team via email ( hola@mumit.com ) to receive instructions on how to send the ring to our central warehouse.
Once we receive the ring, it will take us a minimum of 15 working days to adjust it, although this period may be extended depending on the type of piece and the period of activity.
Please note that all sizes above size 16 have an additional cost of €8 per size.
Can I make a return in a physical store?
Physical stores are independent of our online channel www.mumit.com Therefore, orders placed through our website can only be returned through this channel.
I have placed an order but have not received a confirmation email, what do I do?
You can check that you have successfully placed an order when the last screen you see is the order confirmation screen.
Whenever the purchase process is completed, an email is sent with confirmation and a summary of the purchase. If you do not see it in your inbox, we recommend checking your spam folder in case it has arrived by accident.
If the problem persists and the charge is not registered in your account, please contact our customer service team through our Whatsapp (+34 604 05 05 05) or by sending an email to hello@mumit.com , we will do our best to respond to your request as quickly as possible.
Are MUMIT diamonds and gemstones natural?
All diamonds and gemstones set in MUMIT jewellery pieces are of natural origin. Each gemstone or diamond is subject to strict controls that guarantee the authenticity of each one.
We pay particular attention to the importance of traceability of the origin of our diamonds, ensuring that they come from countries that fully participate in the Kimberley Process Certification Scheme. This certification confirms that none of the MUMIT diamonds come from conflict zones.
What forms of payment are accepted on MUMIT.com?
We have four payment methods:
- Payment financed through Aplazame . You can perform a financing simulation in our checkout.
- Payment by credit card . MUMIT accepts all credit cards.
- Payment via bank transfer . In order to make your order effective you will have to send an email to hello@mumit.com with proof of payment made.
- Payment via Paypal .
All MUMIT purchases are safe and secure, our payment operators offer all guarantees so that transactions are carried out safely.
