Why create an account on MUMIT?
Frequently Asked Questions
Creating an account on the MUMIT website allows you to track the status of your orders, view your online purchase history, update your information, and stay up-to-date with all the news from the MUMIT universe through our newsletter.
I have lost my account password, how can I reset it?
If you have forgotten your password to log in to your MUMIT account, we recommend clicking on the "Password Reset" field and entering the email address associated with the account you initially used to access it. You will then receive an automatic email with instructions on how to reset your password.
In which countries can I buy MUMIT jewelry?
We ship to all of Spain (including the Canary Islands, Ceuta, and Melilla), all of Europe, the United States, Canada, Chile, and Mexico.
What is the warranty for MUMIT jewelry?
Every MUMIT jewel has been manufactured following the highest quality standards on the market.
The gold used in the manufacture of MUMIT jewels is 750 thousandths (18 carats) first-grade. MUMIT directly sources diamonds from their origin. All MUMIT diamonds are sold with their corresponding certificate issued by our gemologist, and a GIA certificate for high carat pieces. All MUMIT diamonds comply with the conditions of the "Kimberley Process" (a certification scheme for the international trade of conflict-free diamonds).
All Mumit jewelry comes with a two-year warranty from the date of purchase, covering any defects attributable to manufacturing errors. Any problems due to improper use of the jewelry are not covered. In the event that the piece of jewelry suffers a problem not due to a manufacturing error, our technicians will assess the cause of the problem.
Additionally, all jewelry is delivered with a certificate of authenticity.
Can I choose gift wrapping?
Yes, all our products are delivered in a distinctive bonbonnière or velvet box packaging to the address you specify. Additionally, as a complement, all our orders include the option to personalize a message that we will send as part of the MUMIT box that protects the pieces. To request this, please indicate it appropriately in the field provided during the purchase process.
Can I modify/cancel my order or any related information once it has been placed?
Orders are prepared within 24 hours of being placed, except for special or personalized products. After 24 hours from placing the order, changes cannot be guaranteed.
However, you can contact our customer service team via Whatsapp (+34 604 05 05 05) or by sending an email to hola@mumit.com, and we will do our best to address your request as quickly as possible.
How long will it take for my order to arrive?
At MUMIT.com, you will find two types of orders: personalized orders and standard orders. For each product, you can check how long it will take to receive it.
All items that include some degree of customization are delivered between 10 and 15 business days from the date of purchase at a minimum, and this period may be extended depending on the type of piece, time of year, and store stock.
During periods of special activity such as Mother's Day, Black Friday, Christmas, or Valentine's Day, special orders usually experience slight delays. We recommend placing customized orders in advance to ensure they are delivered within the expected timeframe.
If your order is delayed longer than stipulated, you can contact our customer service team via Whatsapp (+34 604 002 121) or by sending an email to hola@mumit.com, and we will do our best to address your request as quickly as possible.
What is a personalized product?
There are several types of personalized products at MUMIT.com
- Earrings or piercings modified to screw back or tragus.
- Rings in non-standard sizes, i.e., NOT sizes 12, 14, and 16.
- The complete My MUMIT collection of initials and customizable jewelry.
- Jewelry that includes engravings, letters, or names.
- Any other customization element not included in the standard website offering.
Do you take orders for special jewelry not in your catalog?
If you wish to have a piece of jewelry made that is not in our catalog, we can make it happen. The process begins by contacting our customer service department via email (hola@mumit.com) or WhatsApp (+34 604 05 05 05), sending an image and details of the desired piece.
The request is assessed by the design team and the product team, who will then provide a price quote for the jewelry. Both the time it takes to receive a response from all involved departments and the time it takes to create the piece depend on the time of year and the company's workload.
How do I find my ring size?
If you are having trouble checking your ring size, we offer a size guide with instructions on how to find your perfect size.
You can also contact our customer service department via email (hola@mumit.com) or WhatsApp (+34 604 05 05 05) for assistance with choosing the right size.
If, once you receive the ring, it doesn't fit as expected, there's no need to worry.
Can I get a ring resized after receiving the order?
Of course, we understand how difficult it can be to choose the perfect ring size, so we offer all possible facilities to make this process simple.
The first step you need to take is to contact our customer service team via email (hola@mumit.com) to receive instructions on how to send the ring to our central warehouse.
Once we receive the ring, it will take a minimum of 15 working days to resize it, and this period may be extended depending on the type of piece and the period of activity.
Please note that all sizes above size 16 have an additional cost of €8 per size.
Can I make a return at a physical store?
Physical stores are independent of our online channel www.mumit.com so orders placed through our website can only be returned through this channel.
I placed an order but didn't receive a confirmation email. What should I do?
You can confirm that you have successfully placed an order when the last screen you see is the order confirmation.
Whenever the purchase process is completed, an email with the confirmation and purchase summary is sent. If you don't see it in your inbox, we recommend checking your junk mail folder in case it arrived there by accident.
If the problem persists and the charge is registered in your account, please contact our customer service team via WhatsApp (+34 604 05 05 05) or by sending an email to hola@mumit.com. We will do our best to address your request as soon as possible.
Are MUMIT diamonds and gemstones natural?
All diamonds and gemstones set in MUMIT jewelry pieces are of natural origin. Each gemstone or diamond undergoes strict controls to guarantee its authenticity.
We pay special attention to the importance of traceability of the origin of our diamonds, ensuring that they come from countries that fully participate in the Kimberley Process Certification Scheme. This certification ensures that none of MUMIT diamonds come from conflict zones.
What payment methods are accepted on MUMIT.com?
We offer four payment methods:
- Financed payment through Aplazame. You can simulate financing at our checkout.
- Credit card payment. MUMIT accepts all credit cards.
- Bank transfer payment. To process your order, you will need to send an email to hola@mumit.com with proof of payment.
- PayPal payment.
All MUMIT purchases are secure and protected; our payment operators offer full guarantees to ensure safe transactions.
