Frequently Asked Questions

Why create a MUMIT account?

Creating an account on the MUMIT website allows you to track the status of your orders, view the history of your online purchases, update your information - and also keep up to date with all the latest news from the MUMIT universe through our newsletter.

I forgot my account password, how can I reset it?

If you can’t log in to your MUMIT account because you’ve forgotten your password, please click on the "Reset your password" field and enter the e-mail address associated with the account with which you first logged in. You will then receive an automated email with instructions on how to reset your password.

In which countries can I buy MUMIT jewelry?

We ship to all locations in Spain (including the Canary Islands, Ceuta and Melilla), all European countries, the United States, Canada, Chile and Mexico.

What is the guarantee on MUMIT jewelry?

Each piece of MUMIT jewelry is manufactured according to the highest quality standards on the market.

The gold used in the manufacture of MUMIT jewelry is of the highest grade of 750 thousandths (18k). MUMIT buys diamonds directly from the place of origin. All MUMIT diamonds are sold with a certificate issued by our gemmologist and a GIA certificate for high-carat pieces. All MUMIT diamonds comply with the conditions of the Kimberley Treaty (certification scheme for the international trade in diamonds from non-conflict countries).

All Mumit jewelry comes with a two-year guarantee from the date of purchase, covering any defects attributable to manufacturing errors but excluding any problems due to misuse of the jewelry. In the event that the jewelry exhibits a problem that is not a manufacturing error, our technicians will make an assessment of the cause of the problem.

In addition, all jewelry is delivered with a certificate of authenticity.

Is gift wrapping available as an option?

Yes, all our products are delivered with packaging in the form of a characteristic velvet box to the address you specify. In addition, all our orders include the complementary option for you to personalise a message that we will send as part of the MUMIT box that protects the pieces. To request this, please indicate it clearly in the field provided during the purchase process.

Can I modify/cancel my order (or related information) once it has been placed?

Orders are prepared within 24 hours of being placed, except in the case of special or personalised products. From 24 hours after the order has been placed, there is no guarantee that the exchange will be carried out.

However, you can contact our customer service team through WhatsApp (+34 604 05 05 05) or by sending an email to hola@mumit.com and we will do our best to respond to your request as soon as possible.

How long will my order take to arrive?

On MUMIT.com you will find two types of orders, personalised orders and standard orders. For each product you can check the time it will take to receive it.

All items that include some degree of personalisation are delivered between 10 and 15 working days from the date of purchase (as a minimum), although this period may be extended depending on the type of item, time of year and shop stock.

During periods of special activity such as Mother's Day, Black Friday, Christmas or Valentine's Day, special orders often take slightly longer. We recommend that orders with some degree of personalisation be purchased in advance so that they can be delivered on time.

If your order is delayed beyond the stipulated time, you can contact our customer service team via WhatsApp (+34 604 05 05 05) or by sending an email to hola@mumit.com and we will do our best to respond to your request as soon as possible.

What is a personalised product?

There are several types of personalised products available at MUMIT.com

Earrings or piercings modified to bullet earring safety back or flat back earring post.
Rings in non-standard sizes, i.e. NOT in sizes 12, 14 or 16.
The complete My Mumit personalised collection initials and jewelry.
Jewelry that includes engravings, letters or names.
Any other element of personalisation that is not included in the standard offer available on the website.

Do you order special jewelry that is not in your catalogue?

If you would like to make a piece of jewelry that is not in our catalogue, we can arrange it. The procedure begins by contacting our customer service department by email (hola@mumit.com) or WhatsApp (+34 604 05 05 05), sending an image of the piece of jewelry you want, together with the details.

The request will be assessed by the design team and the product team who will propose a price for the piece of jewelry. Both the time it takes to receive a response from all the departments involved and the time it takes to make the jewelry depends on the time of year and the company’s schedule.

How can I find out my ring size?

If you are having trouble verifying your ring size, we offer a sizing guide where you will find instructions on how to find your perfect size.

You can also contact our customer service department via email (hola@mumit.com) or WhatsApp (+34 604 05 05 05) for assistance with size selection.

If the ring does not fit as expected once you receive it, there is nothing to worry about.

Is it possible to adjust the ring size after receiving the order?

Of course, we understand how difficult it can be to choose the perfect ring size and we offer every facility to make this process as easy as possible.

The first step is to contact our customer service team by email (hola@mumit.com) in order to receive instructions on how to send the ring to our central warehouse.

Once we receive the ring, it will take us a minimum of 15 working days to adjust it. This period may be extended depending on the type of the piece and the time of year.

Please note that all sizes above size 16 have an additional cost of €8 per size.

Can I return jewelry to a physical shop?

The physical shops are independent from our online channel www.mumit.com which means that orders placed through our website can only be returned through this channel.

I have placed an order but I have not received a confirmation email, what do I do?

You can check that you have successfully placed an order when the last screen you see is the order confirmation screen.

Whenever the purchase process is completed, an email is sent with confirmation and a summary of the purchase. If you do not see it in your inbox, we recommend you check your spam folder in case it has arrived there by accident.

If the problem persists and the charge is registered against your account, please contact our customer service team through WhatsApp (+34 604 05 05 05) or by sending an email to hola@mumit.com and we will do our best to respond to your request as soon as possible.

Are Mumit diamonds and gemstones natural?

All diamonds and gemstones set in Mumit jewelry are of natural origin. Each gemstone or diamond is subjected to strict controls that guarantee the authenticity of each one.

We pay particular attention to the importance of traceability, ensuring that our diamonds come from countries that fully participate in the Kimberley Process Certification Scheme. This certification guarantees that none of the Mumit diamonds come from conflict zones.

What forms of payment are accepted on MUMIT.com?

Four payment methods are available:

Payment financed through Aplazame. You can simulate the financing in our checkout.
Payment by credit card. Mumit accepts all major credit cards.
Payment by bank transfer. In order to place your order you will need to send an email to hola@mumit.com with proof of payment.
Payment via Paypal.

All Mumit purchases are safe and secure, our payment operators offer all the guarantees for safe transactions.